For the health, safety and peace of mind of our customers – and because of the intimate nature of the products we sell – Luvland cannot return or exchange any purchases unless these are defective. This means that products* designed to come into contact with any body part or body fluid is non-returnable and non-resalable:

• vibrators and dildos
• douche or enema kits
• anal toys, beads and plugs
• cock and ball devices, cock rings and cock sleeves
• gags and ropes
• women’s lingerie and men’s intimate wear
• lubrications, massage oils, condoms and body paints

*PLEASE NOTE: Once these products leave the warehouse, they are considered used and therefore cannot be returned.

Should your package not be reflective of the order you placed, please contact us immediately via our Live Chat feature on the Luvland website or via e-mail ([email protected]), so we can rectify the situation as soon as possible.

Please take care when you submit an order, as we pride ourselves on quick processing and delivery. Orders are often processed on the same day and if cancelled after shipping has taken place, you will be responsible for the courier charges to you or the local courier hub as well as the return of the parcel to our warehouse.

Luvland will gladly replace your return with the same product. However, stock levels could be low, in which case you will be offered a similar alternative at the same value. Should you prefer otherwise, we offer a voucher to the same value as the returned item.

In the unlikely instance, and at our discretion, we may deem it possible to refund you in full. The refund will be issued to the card used to make a payment for the initial order. Depending on the bank of the cardholder, it takes 3 to 6 working days to reflect in the account.