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Luvland. South Africa’s most trusted online Sex Toys shop. Free Delivery for orders over R750.

Frequently Asked Questions

Shipping Information

As per our strict Luvland Privacy Policies and Terms and Conditions, the use of private information on the e-commerce platform (i.e. the user’s personal information, credit card details, physical address and contact details) for the purpose of executing orders, will be kept confidential at all times. The provider will under no circumstance divulge these details to third parties, besides the user’s physical address and contact details to the courier company who will be delivering your package.

Luvland offers you the best service and price for sex toys on the Internet! Our 110% Guarantee gives you 110% of the difference on the same product, if you find a lower price elsewhere. For example, if the price difference was R10.00, we will gladly give you the R10.00 discount, plus another R1.00.

Be sure to send us an email ( [email protected] ) anytime from Monday to Friday 8am to 4pm (excluding holidays) with a price comparison.

*PLEASE NOTE: This 110% Guarantee only applies to in-stock products of the same model number from an authorised South African retailer. Excludes items that are marked on special on a competitors website.

All orders are processed within 24 hours during the business week. Please allow 3-5 working days for delivery. Please keep in mind that weekends and holidays are not considered working days by Luvland, nor our shipping partners.

For the health, safety and peace of mind of our customers – and because of the intimate nature of the products we sell – Luvland cannot return or exchange any purchases unless these are defective. This means that products* designed to come into contact with any body part or body fluid is non-returnable and non-resalable:

  • vibrators and dildos
  • douche or enema kits
  • anal toys, beads and plugs
  • cock and ball devices, cock rings and cock sleeves
  • gags and ropes
  • women’s lingerie and men’s intimate wear
  • lubrications, massage oils, condoms and body paints

*PLEASE NOTE: Once these products leave the warehouse, they are considered used and therefore cannot be returned.

Additional FAQ

Once you have found the product you want to purchase, click the “add to shopping cart” button. Once you have chosen all your items, click the “proceed to checkout” button to complete a form requiring important information. Choose the shipping and payment option you prefer. Once your order has been placed, you will receive confirmation via email.

All orders need to be placed on our user-friendly Luvland website.

Absolutely, we have 56 stores across South Africa! Click to see our locations:

It is possible to reset your password at any time. Simply click on "Login/Register" at the top of the Luvland homepage. Type in the email you used to register your account and click on "reset password" - your new password will be sent to you via email.

In the unlikely instance, and at our discretion, we may deem it possible to refund you in full. The refund will be issued to the card used to make a payment for the initial order. Depending on the bank of the cardholder, it takes 3 to 6 working days to reflect in the account.

Depending on the reason for the return and the extent of the problem, we aim to process your queries and inform you of a plan of action within 24 hours of receiving the product(s).

Any incorrect items delivered or short delivered must be reported to us via email [email protected]. within 24 hours of receipt of goods. Please call us on 087 809 2500 if you do not receive a reply within 24 hours of sending your mail.

All orders over R750 are free of charge to any location in South Africa. Orders below R750 are charged a flat rate of R90 to cover the door-to-door courier service.

Orders are delivered by either Courier Guy, Courier It or Dawn Wing. Keep in mind that both these courier companies do not deliver over weekends. You will be provided with important courier confirmation and waybill numbers via email the same day your order is collected from our warehouse.

It is possible to unsubscribe from the Luvland newsletter at any time. Simply click the "unsubscribe" link at the bottom of the monthly newsletter you receive via email.

You can reach us via email ([email protected] ) or via the Live Chat feature on the Luvland website from Monday to Friday at 8am – 4pm EST, excluding holidays.

You have the opportunity to enter your Luvland coupon code on the "checkout" webpage where you will be asked whether you have this coupon. Once entered, you will see the discount automatically applied to the payment total.

Please take care when you submit an order, as we pride ourselves on quick processing and delivery. Orders are often processed on the same day and if cancelled after shipping has taken place, you will be responsible for the courier charges to you or the local courier hub as well as the return of the parcel to our warehouse.

Luvland will gladly replace your return with the same product. However, stock levels could be low, in which case you will be offered a similar alternative at the same value. Should you prefer otherwise, we offer a voucher to the same value as the returned item.

In the unlikely instance, and at our discretion, we may deem it possible to refund you in full. The refund will be issued to the card used to make a payment for the initial order. Depending on the bank of the cardholder, it takes 3 to 6 working days to reflect in the account.

If any product purchased from Luvland is found to be defective within 6 months (or under the manufacturer’s warranty), we will gladly replace it with the same item*. Be sure to contact us, so we can issue you a Return Merchandise Authorization number* via email and provide instructions on getting the product back to us.

Kindly include the following information in your email: 1) your order number found in the middle of the page of your email confirmation in red writing; 2) your name; and 3) the nature of the defect.

Once you have personally arranged for the shipping of the product back to our warehouse, one of our product specialists will test the item and * if found to be faulty / defective workmanship in keeping with the manufacturer’s warranty, we will promptly ship a new, replacement product to you free of charge. Please note that the defective item must be safely and securely packaged to ensure it is not damaged in transit. We will also refund you the reasonable charges you have paid to a reputable courier for sending the item back to us. You may also return the item to a store in your area with the abovementioned information and the store will then send the item to our warehouse. All returns must have ALL its original parts and packaging, as well as batteries, cords, controls, blank warranty cards and instructions (if applicable.)

*PLEASE NOTE: This return authorization number must accompany the return in order for it to be processed - no return can be accepted without it.

Yes, the price you see under each product is already inclusive of 15% VAT.

Because discreet shipping is important to many of us, the name Luvland will never appear on your package or credit card statement. All packages are delivered in a plain brown or white box with a shipping label stating K2014126770, which is our registered company number. Your credit card or bank statement account will be charged under K2014126770 as well.

Please note that Luvland online prices are exclusive to the website and prices are for online shopping only. Our stores also run specials that apply to in-store shopping only.

  1. Free Gift Eligibility: The free gift offer is valid only for first-time customers who are logged in and place an order with a minimum amount of R750 with Luvland. To be eligible for the free gift, logged-in customers must provide accurate and verifiable information, such as their email address or other relevant details, during the order placement process.
  2. Gift Contents: The contents of the free gift are solely determined by Luvland and are subject to change without prior notice. The gift may vary in size, type, or value depending on availability and promotional offers. Customers have no control over the specific items included in the gift.
  3. Non-Refundable and Non-Exchangeable: The free gift offered by Luvland is non-refundable and cannot be exchanged for cash or any other products or services. Once the gift is delivered, no returns or exchanges will be entertained.
  4. Limited Time Offer: The free gift offer is subject to availability and may have a limited-time promotional period. Luvland reserves the right to modify or terminate this offer at any time without prior notice.
  5. Validity: The free gift offer is only applicable to the customer's first order and for orders with a minimum amount of R750. Subsequent orders are not eligible for the free gift, regardless of the order value or quantity.
  6. Order Verification: Luvland reserves the right to verify the authenticity of orders and customer information. If any fraudulent or suspicious activity is detected, Luvland may disqualify the customer from receiving the free gift and take appropriate legal action.
  7. Delivery: The free gift will be delivered to the same address as the customer's order. Luvland will not be responsible for any delivery delays or issues beyond its control. The value of the gift will be up to R400. 
  8. Consent to Use Personal Information: By participating in the free gift offer, customers agree to the collection, use, and processing of their personal information as outlined in Luvland's Privacy Policy.
  9. General Terms: Luvland reserves the right to amend or modify these terms and conditions at any time. Customers are advised to review the terms before participating in the free gift offer.