FAQ

Frequently Asked Questions


Please take care when you submit an order, as we pride ourselves on quick processing and delivery. This means your order is likely to be received and shipped on the same day - making it impossible to cancel.
All orders need to be placed on our user-friendly Luvland website.
As per our strict Luvland Privacy Policies and Terms and Conditions, the use of private information on the e-commerce platform (i.e. the user’s personal information, credit card details, physical address and contact details) for the purpose of executing orders, will be kept confidential at all times. The provider will under no circumstance divulge these details to third parties, besides the user’s physical address and contact details to the courier company who will be delivering your package.
Yes, the price you see under each product is already inclusive of 15% VAT.
Because discreet shipping is important to many of us, the name Luvland will never appear on your package or credit card statement. All packages are delivered in a plain brown or white box with a shipping label stating K2014126770, which is our registered company number. Your credit card or bank statement account will be charged under K2014126770 as well.
Orders are delivered by either Lynx Couriers or Fetch. Keep in mind that both these courier companies do not deliver over weekends. You will be provided with important courier confirmation and waybill numbers via email the same day your order is collected from our warehouse.
All orders over R750 are free of charge to any location in South Africa. Orders below R750 are charged a flat rate of R130 to cover the door-to-door courier service.
All orders are processed and shipped within 24 hours during the business week which, depending on your location, takes 2 to 4 working days. Most parts of Johannesburg enjoy next-day delivery, depending on stock availability, but keep in mind that weekends and holidays are not considered working days by Luvland, nor our shipping partners.
Absolutely, we have 46 stores across South Africa! Click to see our locations: https://luvland.co.za/store-locator
You can reach us via email (online@luvland.co.za) or via the Live Chat feature on the Luvland website from Monday to Friday at 9am to 4:30pm EST, excluding holidays.