Can I cancel my order?luvlandPlease take care when you submit an order, as we pride ourselves on quick processing and delivery. This means your order is likely to be received and shipped on the same day - making it impossible to cancel.
Frequently Asked Questions
Can I place my order over the phone?luvlandAll orders need to be placed on our user-friendly Luvland website.
Will my personal details be shared?luvlandAs per our strict Luvland Privacy Policies and Terms and Conditions, the use of private information on the e-commerce platform (i.e. the user’s personal information, credit card details, physical address and contact details) for the purpose of executing orders, will be kept confidential at all times. The provider will under no circumstance divulge these details to third parties, besides the user’s physical address and contact details to the courier company who will be delivering your package.
Are the prices displayed online inclusive of VAT?luvlandYes, the price you see under each product is already inclusive of 15% VAT.
Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?luvlandBecause discreet shipping is important to many of us, the name Luvland will never appear on your package or credit card statement. All packages are delivered in a plain brown or white box with a shipping label stating K2014126770, which is our registered company number. Your credit card or bank statement account will be charged under K2014126770 as well.
Who will deliver my order?luvlandOrders are delivered by either Lynx Couriers or Fetch. Keep in mind that both these courier companies do not deliver over weekends. You will be provided with important courier confirmation and waybill numbers via email the same day your order is collected from our warehouse.
How much does shipping cost?luvlandAll orders over R750 are free of charge to any location in South Africa. Orders below R750 are charged a flat rate of R130 to cover the door-to-door courier service.
I just bought something from the Luvland website. How long will it take to arrive?luvlandAll orders are processed and shipped within 24 hours during the business week which, depending on your location, takes 2 to 4 working days. Most parts of Johannesburg enjoy next-day delivery, depending on stock availability, but keep in mind that weekends and holidays are not considered working days by Luvland, nor our shipping partners.
Does Luvland have a store I can visit?luvlandAbsolutely, we have 46 stores across South Africa! Click to see our locations: https://luvland.co.za/store-locator
How can I contact Luvland?luvlandYou can reach us via email (firstname.lastname@example.org) or via the Live Chat feature on the Luvland website from Monday to Friday at 9am to 4:30pm EST, excluding holidays.