FAQ

Frequently Asked Questions


Once you have found the product you want to purchase, click the “add to shopping cart” button. Once you have chosen all your items, click the “proceed to checkout” button to complete a form requiring important information. Choose the shipping and payment option you prefer. Once your order has been placed, you will receive confirmation via email.

All orders need to be placed on our user-friendly Luvland website.

Absolutely, we have 46 stores across South Africa! Click to see our locations: https://luvland.co.za/store-locator

It is possible to reset your password at any time. Simply click on “Login/Register” at the top of the Luvland homepage. Type in the email you used to register your account and click on “reset password” – your new password will be sent to you via email.

It is possible to unsubscribe from the Luvland newsletter at any time. Simply click the “unsubscribe” link at the bottom of the monthly newsletter you receive via email.

You can reach us via email (online@luvland.co.za) or via the Live Chat feature on the Luvland website from Monday to Friday at 9am to 4:30pm EST, excluding holidays.

You have the opportunity to enter your Luvland coupon code on the “checkout” webpage where you will be asked whether you have this coupon. Once entered, you will see the discount automatically applied to the payment total.

Please take care when you submit an order, as we pride ourselves on quick processing and delivery. This means your order is likely to be received and shipped on the same day – making it impossible to cancel.

In the unlikely instance, and at our discretion, we may deem it possible to refund you in full. The refund will be issued to the card used to make a payment for the initial order. Depending on the bank of the cardholder, it takes 3 to 6 working days to reflect in the account.

Luvland will gladly replace your return with the same product. However, stock levels could be low, in which case you will be offered a similar alternative at the same value. Should you prefer otherwise, we offer a voucher to the same value as the returned item.

In the unlikely instance, and at our discretion, we may deem it possible to refund you in full. The refund will be issued to the card used to make a payment for the initial order. Depending on the bank of the cardholder, it takes 3 to 6 working days to reflect in the account.

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